Return & Refund Policy

Return & Refund Policy for Sand + Fog

Return Eligibility and Timeframe

At Sand + Fog, you can submit a return request within 30 days following the delivery date of your purchase. Returns must comply with all applicable laws and the specific conditions outlined below to qualify.

Product Return Conditions

To be eligible for a standard return, items must generally:

Be unused and in their original condition.
Include all original packaging, components, and accessories.
Have valid proof of purchase.

Products that do not meet these standards may require additional review before acceptance.

How to Initiate a Return

Contact Sand + Fog customer support at walletpeaks736@gmail.com with your order reference number.
Describe the reason for your return. If requested, provide photos or supporting information.
Wait to receive confirmation and detailed return instructions from our team.
Package the item securely and send it back to us according to the provided guidelines.

Please note that returns sent without prior authorization may not be processed correctly.

Returns Due to Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or contains the wrong product, please contact us promptly at walletpeaks736@gmail.com. We may request photos or additional details to evaluate the issue. Based on our assessment, we will decide on the appropriate resolution, which could include a replacement, refund, or another suitable solution.

Refund Processing

When a refund is approved, Sand + Fog will process it to the original payment method used for purchase. The time to reflect the refund depends on your payment provider and financial institution, typically taking between 5 to 10 business days.

Return Shipping Costs

For returns made due to a change of mind or personal preference, customers are responsible for return shipping fees unless otherwise required by law.

If the return is due to a verified fulfillment error or a defective product, Sand + Fog will review and determine the suitable arrangement for return shipping costs.

Order Cancellations

Cancellation requests must be submitted within 24 hours of placing the order and before the order enters processing or shipment. Once order fulfillment has started, cancellation requests may no longer be accepted.

Exchanges

If you want to exchange a product, please contact customer support at walletpeaks736@gmail.com to verify product availability and eligibility. Exchanges depend on stock availability and the reason for the exchange request.

Non-Returnable Items

Certain products cannot be returned where permitted by law. These include customized or personalized items and products subject to hygiene or safety restrictions. Please review your purchase carefully before ordering.