Shipping Policy
At Sand + Fog, we are committed to clear and timely delivery of your fragrances, personal care, candles, and other curated products within the United States. This policy details our order processing timeline, shipping methods, fees, and what you can expect from the moment you place your order to its arrival.
Order Processing
Once you successfully place an order with Sand + Fog, you may receive an order confirmation summarizing your purchase details. Please verify that all product selections and delivery information are accurate.
We typically require 1–3 business days to process orders after payment confirmation. Processing may take longer during major promotional events, seasonal shopping periods, public holidays, or due to unexpected inventory or operational delays. Note that processing time is separate from shipping transit time.
Shipping & Delivery Timeline
After processing, shipments usually take 5–15 business days to reach you. Delivery estimates can vary depending on factors such as destination, carrier performance, customs clearance, and local transportation conditions. These timeframes are approximations and do not guarantee delivery dates.
Shipping Fees
Shipping costs are calculated during checkout and clearly displayed before you complete your purchase. Any promotional shipping offers available may have specific eligibility requirements, which will be communicated during your order process.
Tracking Your Order
When tracking is available, you will receive shipment details once your order has been dispatched. Please allow some time for the carrier to update tracking information, as it may not appear immediately.
Providing Accurate Delivery Information
Customers bear responsibility for providing complete and correct delivery addresses. If you need to revise your address, please contact us as quickly as possible. Keep in mind, once fulfillment begins, we may be unable to accommodate address changes.
Potential Shipping Delays & Exceptions
Shipments can encounter delays due to uncontrollable factors such as weather conditions, customs inspections, carrier disruptions, or inaccurate address information. If your package is significantly delayed or missing, we encourage you to reach out to Sand + Fog customer support at walletpeaks736@gmail.com for assistance.
Additional Charges
Depending on the shipping destination and applicable laws, additional duties, taxes, or import fees may apply. Any such charges are governed by regulations and are addressed in the shipping arrangements shown at checkout.